Translation automation opens up new perspectives for organisations, but also changes people's jobs. It is therefore important that these changes are understood by the users and managed in a way that people can cope effectively with it.

Our business experts are committed to meet client requirements in giving sound analysis, inspiring ideas and effective delivery. We advise you on the best, most cost effective and productive solutions, ensuring at the same time that any decision made is based upon the best information available for both current and future planned language technology.

Our experience can help you develop your programme strategy, provide technical assistance or run an entire programme, including specific tool/language technology evaluations, writing RFQ’s, vendor selection and implementation services. Our hands-on Customer Services team provides training and support focusing on the roles and functions of every stakeholder in order to streamline and quickly reach user acceptance.

A brief overview of our related services:

• User training: face to face on-site role based user training and web based training
  
• User guidance service especially for those users who need this additional handholding during the early stages of implementation. Our customer services team will guide users along during the initial months after the implementation until they are confident with the new technology.
  
• Project management service for those companies who prefer to outsource the project management of their translation infrastructure. Our customer services team will ensure efficient coordination and timely delivery of every project.
• Development: we build connectors to ensure that any new technologies integrate seamlessly with your existing IT infrastructure.
• Technical support: first line and second line support.